Fulcrum Shipping and Logistics Private Limited (“we,” “us,” “our” or “Fulcrum Group”) operates the website fulcrumslgroup.com and is dedicated to protecting the privacy and security of personal information collected from users of our platform. We understand the importance of maintaining the confidentiality and integrity of your data and are committed to handling it responsibly.
This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard the personal information you provide when you visit or use our website and related digital services. This policy applies solely to data collected through our online platform and does not cover information obtained through offline channels or third-party websites not managed by Fulcrum Group.
Our practices comply with applicable data protection laws, including but not limited to Section 43A of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, and, where relevant, the General Data Protection Regulation (GDPR).
By using our website, you confirm that you have read, understood, and accepted this Privacy Policy. Your continued use of our services signifies your consent to the collection and processing of your personal information as described herein. If you disagree with any part of this policy, please refrain from using our website or services.
1. DEFINITIONS
1.1 For the purposes of this Privacy Policy, the following terms have the meanings ascribed to them:
1.1.1. “Company” refers to Fulcrum Group, the entity providing shipping, logistics, and related solutions through www.fulcrumslgroup.com, and may also be referred to as “we,” “us,” or “our” throughout this policy.
1.1.2. “Cookies” are small data files stored on your device by our website to enhance your browsing experience, remember your preferences, and collect analytical information.
1.1.3. “Device” means any electronic equipment such as a computer, smartphone, tablet, or any other tool used to access our website or digital services.
1.1.4. “Information” includes all data you provide to us directly or that is automatically collected when you interact with our website or services, such as inquiries, bookings, feedback, and correspondence.
1.1.5. “Personal Data” refers to any information that can identify an individual, either on its own or in combination with other data, such as your name, contact details, business information, or any identifiers shared while using our services.
1.1.6. “Platform” means the official website of Fulcrum Group and any associated digital interfaces or applications used to deliver our services.
1.1.7. “Service Provider” refers to any third-party organization or individual engaged by Fulcrum Group to perform functions on our behalf, including but not limited to IT support, payment processing, shipping partners, and marketing service providers.
1.1.8. “Usage Data” refers to information automatically gathered regarding your interactions with our website or services, such as pages visited, time spent, and technical details about your browsing session.
1.1.9. “You” or “User” means any individual or entity who accesses, browses, or utilizes the services provided by Fulcrum Group.
1.2. INTERPRETATION
1.2.1. Words in the singular shall be interpreted to include the plural, and vice versa.
1.2.2. Any reference to “include” or “including” should be understood as being without limitation.
1.2.3. References to the words “include” or “including” shall be construed without limitation.
1.2.4. Headings and titles in this Policy are indicative and shall not be deemed part of the Policy or be taken into consideration in its interpretation or construction.
2. COLLECTION OF INFORMATION
2.1.Information You Provide Voluntarily: When you reach out to us through our website or other communication channels, we collect the personal details you voluntarily share. This may include your full name, company details, contact information such as email and phone number, business address, and any other relevant information you provide when requesting services, submitting inquiries, or communicating with our team.
2.2.Information Collected Automatically: As you navigate and use our website, certain technical data is collected automatically to help us improve your experience and maintain the security of our platform. This includes your IP address, browser and device type, operating system, time zone, pages you visit, duration of your sessions, and how you interact with our site. We also use cookies and similar technologies to identify your device and gather this information for analytics and site performance purposes.
2.3.Information from Third Parties: To efficiently deliver our logistics and shipping services, we may receive additional information from trusted partners and service providers involved in the process, such as shipping agents or IT support teams. Any such data is managed in line with this Privacy Policy and applicable privacy laws.
2.4.Device and Web Interaction Data: We may collect data related to your Device and how you interact with our Platform, including content viewed, referring sites, search terms, cookie identifiers, and browsing patterns. This Device Information is used to analyse trends, enhance security, and improve the functionality and performance of our Platform.
3. HOW WE USE YOUR INFORMATION
3.1. The Information and Personal Data collected through our Platform is utilized for the following purposes:
3.1.1. We rely on your Information to, coordinate logistics solutions, tailor our offerings to your needs, process transactions, and provide responsive customer assistance.
3.1.2. We analyze Usage Data and feedback to understand how our Platform is accessed and used. This insight allows us to troubleshoot issues, refine features, and introduce improvements that make our services more effective and user-friendly.
3.1.3. Your contact details enable us to keep you informed about shipment status, respond to your queries, notify you of updates or changes to our services, and share information about new offerings or industry news. You may choose to adjust your communication preferences or opt out of promotional updates at any time.
3.1.4. We monitor activity on our Platform to detect, investigate, and prevent unauthorized access, fraudulent transactions, and other security risks, thereby safeguarding both your data and our operations.
3.1.5. We may process and retain your Information as required to meet legal and regulatory requirements, support our internal business processes, and, where necessary, share it with Service Providers who assist in delivering our services always under strict confidentiality obligations.
4. SHARING YOUR INFORMATION
4.1. We respect your privacy and ensure that your personal Information is shared only in specific circumstances as outlined below:
4.1.1.With Your Consent: Your Personal Data will only be shared with others if you have given us direct consent, such as when you request a particular service or agree to participate in a specific project that requires information sharing.
4.1.2.With Service Providers: To deliver our logistics and shipping solutions efficiently, we may share necessary Information with trusted vendors and Service Providers who assist us in areas like payment processing, technical support, and transportation. These partners are required to use your Information solely for the services they provide to us and must keep it confidential.
4.1.3.Legal and Regulatory Requirements: We may be obligated to disclose your Information in response to legal requirements, regulatory inquiries, or official requests from authorities. Such disclosures are made strictly to comply with applicable laws and to fulfil our legal responsibilities.
4.1.4.Safety and Security: If necessary to safeguard the interests of our clients, employees, or the integrity of our business, we may provide Information to law enforcement or relevant agencies to prevent or address fraud, misuse, or threats to security.
4.1.5.Business Transitions: Should Fulcrum Group undergo a business restructuring, merger, acquisition, or sale of assets, your Personal Data may be transferred as part of the transaction. We will ensure you are informed about any such transition and how your Information will be managed going forward.
4.1.6.With Third-Party Services: If you interact with third-party services or Platforms linked to Fulcrum Group, such as social media integrations or external tools, please be aware that these services may have different privacy practices. Your data will be handled by their privacy policies, and we encourage you to review them.
5. COOKIES AND TRACKING TECHNOLOGIES
5.1. Our Platform uses Cookies and similar technologies to improve your browsing experience by remembering your preferences, ensuring smooth functionality, and optimizing website performance. These small data files are stored on your Device when you visit our website and help us provide a more personalized and efficient service. You have the ability to control or disable Cookies through your browser settings; however, please be aware that turning off essential Cookies may limit your access to certain features or services on our Platform.
5.2. By continuing to use our website, you consent to the placement and use of Cookies as described above. You can manage your Cookie preferences at any time through your browser settings, or the consent options provided on the Platform. We do not use Cookies or tracking technologies from any external parties, ensuring that all data collection is handled solely by Fulcrum Group.
6. SOCIAL MEDIA AND PUBLIC PLATFORMS
6.1. Fulcrum Group may share updates, industry news, and engage with clients and the public through official social media channels such as LinkedIn, Facebook, or similar platforms. Please remember that any content or Information you voluntarily post or interact with on these public forums may be visible to others and could be used or shared in ways beyond our control, depending on the privacy settings of those platforms.
6.2. We advise all Users to exercise discretion when posting personal or sensitive Information on social media or in public online spaces. Fulcrum Group is not responsible for how information shared on these platforms is accessed or used by others. To safeguard your privacy, we recommend reviewing and adjusting your privacy settings on any social media accounts you use and being mindful of the content you choose to make public.
7. DATA SECURITY
7.1. At Fulcrum Group, safeguarding your Personal Data is of utmost importance. We employ a comprehensive set of security measures to protect your Information from unauthorized access, misuse, or loss. Our approach includes:
7.1.1. Sensitive data is encrypted both during transfer and while stored, ensuring that your Information remains confidential and protected from interception.
7.1.2. Only authorized team members, whose roles require access to Personal Data, are permitted to handle such Information.
7.1.3. We regularly review our security practices, conduct risk assessments, and update our protocols to address emerging threats and vulnerabilities.
7.1.4. Our digital systems are protected by advanced firewalls and monitoring tools to detect and prevent unauthorized access or attacks.
8. PHISHING
Fulcrum Group is committed to the security of your Personal Data and urges you to remain vigilant against phishing attempts. Please be cautious of any unsolicited communications such as emails, messages, or phone calls requesting sensitive details like passwords, payment information, or personal credentials. Our team will never ask you to share such information via unverified links or unexpected correspondence. If you receive any suspicious requests claiming to be from Fulcrum Group, do not respond or provide any details. Instead, promptly reach out to us through our official contact channels to verify the authenticity of the communication and help us address potential threats.
9. YOUR RIGHTS AND CHOICES
9.1. At Fulcrum Group, we believe you should have clear control over your Personal Data. As a User of our Platform, you are entitled to:
9.1.1. You may request an overview of the Personal Data we maintain about you.
9.1.2. If you find that any of your Information is inaccurate or incomplete, you can ask us to make the necessary changes.
9.1.3. You have the option to ask for your Personal Data to be erased from our records, provided this does not conflict with any legal or regulatory obligations.
9.1.4. Under certain circumstances, you may request that we limit how your Personal Data is used.
9.2. To exercise any of these rights, please reach out to us through our official contact channels. We strive to address all requests promptly, typically within one month. If we are unable to fulfill your request, we will provide you with an explanation.
10. DO NOT TRACK
Fulcrum Group does not currently recognize or respond to “Do Not Track” signals sent by web browsers. As there is no industry-wide agreement on how to interpret these signals, our data collection and usage practices remain consistent for all Users, regardless of such browser settings.
11. RETENTION OF YOUR INFORMATION
We retain your Personal Data only as long as necessary to accomplish the purposes for which it was collected, such as fulfilling service requests, complying with legal requirements, or supporting our business operations. When your Information is no longer needed, we securely delete or anonymize it in line with our internal procedures and applicable laws.
12. CHILDREN’S PRIVACY PROTECTION
Fulcrum Group does not knowingly collect or maintain Personal Data from anyone under 18. If we become aware that we have inadvertently received Information from a minor without appropriate consent, we will promptly remove that data and take steps to protect the individual’s privacy.
13. LEGAL COMPLIANCE AND DISCLOSURES
Fulcrum Group is committed to adhering to all relevant laws and legal processes. We may disclose your Personal Data if required to do so by law, such as in response to a court order or a request from government authorities, or when necessary to protect our rights, prevent fraud, or ensure the safety of our Users and services.
14. UPDATES TO THIS PRIVACY POLICY
Fulcrum Group may revise this Privacy Policy from time to time to accommodate changes in our services, legal requirements, or internal procedures. Any substantial modifications will be announced on our Platform or through other official communication channels. We recommend that you review this policy periodically to stay informed about how your Information is managed and protected.
15. HOW TO CONTACT US
If you have any questions, require clarification, or wish to provide feedback regarding this Privacy Policy or our data protection practices, please contact us using the details below:
